Terms & Conditions

Charges

  1. WDS UPVC LTD Trading As “Window and Door Surgeon” does not charge for estimates unless otherwise stated.
  2. For jobbing or reactive works customers will be verbally quoted the applicable hourly or job rate. Hourly charges are made for whole hours only.
  3. Out of hours fees are quoted in advance and are based on a maximum of 1 hour on site. Once an engineer has left for site cancellation will incur the full fee as quoted.
  4. Verbal estimates given without site inspection are for guide purposes only.
  5. Call-backs will be carried out within 10 days of a reported fault. WDS UPVC LTD Trading As “Window and Door Surgeon” will not be liable for any charges whatsoever if the customer calls another repairer in the interim.

 Payment

  1. The customer will provide WDS UPVC LTD Trading As “Window and Door Surgeon” with a deposit of up to 50%, job dependant, of the total estimated amount in the form of cash, a banker’s draft or cleared funds on acceptance of the estimate and prior to the start of any works.
  2. All invoices are payable without discount in pounds sterling on the day of completion of the work.
  3. The customer must make full payment where defects have been found and not corrected as described in section 18 to 21 inclusive.
  4. Under no circumstances shall the customer be entitled to make any deduction or withhold payment for any reason once an estimate for works as been accepted and agreed.
  5. Without prejudice to any other rights of WDS UPVC LTD Trading As “Window and Door Surgeon”, if the customer fails to pay the invoice by the due date the customer shall pay interest on any overdue amount from the date the payment is due to the date payment is made (whether before or after judgement) calculated on a daily basis of 30% per annum. The customer will be liable for all costs involved in the recovery of outstanding monies including interest and legal costs.

General

  1. WDS UPVC LTD Trading As “Window and Door Surgeon” may at its discretion suspend or terminate the supply of goods and services if the customer fails to make payments as due or for any other reason that WDS UPVC LTD Trading As “Window and Door Surgeon” see fit.
  2. WDS UPVC LTD Trading As “Window and Door Surgeon” will have the absolute right to choose the exact installation type and design specifics in the absence of direct customer instruction. Where possible WDS UPVC LTD Trading As “Window and Door Surgeon” will discuss and agree the exact details prior to commencing the installation.
  3. It is the customer’s responsibility to inform WDS UPVC LTD Trading As “Window and Door Surgeon” of any areas within or outside a building that are listed or require special permission to be modified.
  4. It is the customer’s responsibility to provide, obtain consent, planning approval, Freeholder permission, etc. where required. If this information is not supplied the relocation, removal or subsequent works to repair, as required, will be paid by the customer.
  5. The customer warrants that it has good title to premises where the installation is to be carried out and the customer will not permit the interference of any third party thereto.
  6. Whilst reasonable care is taken by WDS UPVC LTD Trading As “Window and Door Surgeon” it accepts no responsibility for any damage to plaster work, decoration, flooring etc necessarily consequent upon execution of the work unless specifically provided for in the written estimate. Cuts or holes made for equipment will be made good but not permanently finished or decorated.  Kitchen cupboards, units or items removed by WDS UPVC LTD Trading As “Window and Door Surgeon” in the process of the installation that require alteration or complicated reinstatement will be left for the customer or customers contractor to reinstate. Floorboards will be re-fitted; special floor coverings will not be refitted i.e. floor tiles or laminates.
  7. The customer shall give WDS UPVC LTD Trading As “Window and Door Surgeon” access to the premises or site within our working hours 08.00 to 20.00, seven days a week. In the event of access not being available the customer will be liable for the cost incurred by WDS UPVC LTD Trading As “Window and Door Surgeon” in whatever manner including waiting time and loss of earnings, etc.
  8. Alteration to agreed specification, estimate, quote or work required will be charged at £88.00 plus works costs. Any previously agreed works and hardware that has begun and/or been ordered by WDS UPVC LTD Trading As “Window and Door Surgeon” (i.e. windows, doors, glass units) will still require payment in full.

Defects existing in a customer’s existing hardware

  1. The customer’s “existing hardware” comprises all window frames, door frames, windows, door, glass units and all associated hardware (handles, locks, hinges, mechanisms etc.).
  2. If defects are found on the customer’s existing hardware they must be corrected in order to comply with British Standards and ensure safe operation. The manufacturers guarantee will only be valid if the system conforms to relevant British Standards. The cost of correction of defects is not included in the standard installation unless other stated in writing.
  3. Where repair of defects found after commencing an installation through process of discovery are required, we will advise you verbally or in writing if required of any extra cost not included in your signed estimate. If you do not want WDS UPVC LTD Trading As “Window and Door Surgeon” to rectify defects we will finish the installation as agreed as best possible but not risking safety or security of the premises, customer or our employees.

Guarantee

  1. All equipment supplied and installed by WDS UPVC LTD Trading As “Window and Door Surgeon” is guaranteed by its manufacturer for a period of 12 months, unless other stated.
  2. Our labour is also guaranteed for a period of 12 months against any defect arising from normal usage. Where our labour is not a fault and products become defective within the 12-month period a labour charge may be made by WDS UPVC LTD Trading As “Window and Door Surgeon” in order to replace the defective parts.
  3. Where parts or equipment become damaged as a result of other factors i.e. incorrect usage, vandalism, humidity, damp, etc., guarantees become void. Batteries or cost involved in replacement are not covered by our guarantee.
  4. A copy of your invoice or estimate will be required in all instances.
  5. Call-backs will be carried out by WDS UPVC LTD Trading As “Window and Door Surgeon” at a predetermined time between the hours of 8am to 6pm Monday to Friday. We carry out call-backs within 14 days of a reported fault and will not be liable for any charges whatsoever if the customer calls another repairer in the interim. If a fault is found to be caused by WDS UPVC LTD Trading As “Window and Door Surgeon” we will carry out repairs or arrange for the repair to be carried out at no charge to the customer. If no fault is found or is due to incorrect operation the customer will be liable to pay WDS UPVC LTD Trading As “Window and Door Surgeon” a fee. The customer should read any operating instructions prior to calling for service.

Force Majeure

  1. WDS UPVC LTD Trading As “Window and Door Surgeon” shall not be liable for any failure in performance of any of its obligations under the terms and conditions caused by factors outside it’s control.

Law & Jurisdiction

  1. These terms and conditions shall be governed by English Law and the customer consents to the exclusive jurisdiction of the English Courts in all matters regarding it.

Retention of Title

  1. Ownership of the goods and equipment supplied by WDS UPVC LTD Trading As “Window and Door Surgeon” will not pass to the customer until such time as all payments and balances are made and cleared to our account.
  2. WDS UPVC LTD Trading As “Window and Door Surgeon” reserves the right to remove materials and equipment from the customer’s premises if payments are not made in full.